Frequently Asked Questions

What metals do you offer?

Our collection includes gold and sterling silver jewelry. The exact purity and any plating or finish are listed on each product page; materials vary by piece.

Is a chain included with every pendant?

No. Check the product description for whether a chain is included. Pendant-only listings require a separate chain.

How do I choose a size?

Choose from the sizes offered on the product page. Our Size & Chain Length Guide can help you plan your fit. Contact us before ordering if you are unsure.

When will my order ship?

Dispatch timing is confirmed for each item. Special-order availability and preparation time can vary. Contact us before ordering if you need a piece by a specific date; carrier transit time is separate from preparation time.

Can I return my purchase?

Request a return within 14 days of delivery. Returned jewelry must be unworn and in its original condition, with its original packaging and any tags. Customers pay return shipping for change-of-mind returns. Read our Refund Policy for instructions.

What if my order arrives damaged or incorrect?

Contact us with your order number and clear photos of the item and packaging. Rex d’Or covers return shipping for damaged or incorrect items; contact us for instructions before sending anything back.

Can I cancel or change an order?

Contact us as soon as possible. We will check the order’s status and let you know what changes are possible.

How should I care for my jewelry?

Care depends on the metal, gemstone, and finish. Start with our Jewelry Care guide and contact us for piece-specific advice.

How can I contact you?

Use our Contact page.  Include your order number for order questions.